Help Center
Get help with your devices, dashboard or mobile app.
Our support team helps you with hardware installation, dashboard navigation, mobile app troubleshooting (iOS & Android), billing and recovery cases. Most queries are answered within 1 business day.
Email Support
Best for non-urgent issues, document attachments and account questions. Response within 24 hours on business days.
support@vahanconnect.comPhone Support
Best for urgent issues — vehicle missing on map, SOS not received, device not responding. Available 9 AM – 6 PM IST, Mon–Sat.
+91 99883 60892Send screenshots, photos of installation or short videos of the issue. Same number as phone support, 9 AM – 6 PM IST.
Chat on WhatsAppContact Form
Submit a detailed query via the website contact form. Useful when you don't have a phone handy.
Open FormBusiness Hours
Monday – Friday9:00 AM – 6:00 PM IST
Saturday10:00 AM – 4:00 PM IST
Sunday & Public HolidaysClosed
Push alerts (overspeed, SOS, geofence) continue to fire 24×7 because they are automated. We respond to human queries during business hours.
Typical Response Times
Phone / WhatsAppWithin minutes
Email — generalWithin 24 hours
Email — billing / docs1–2 business days
Hardware replacement3–5 business days
Emergency cases (suspected theft, recovery) are escalated immediately during business hours regardless of channel.
General
Getting Started
Once the device is installed in your vehicle and powered on, it automatically registers with our cloud platform. Our team creates your customer account and sends login credentials to your registered email and phone. Allow up to 24 hours for first activation.
We support our own GT06-protocol wired GPS trackers and the OBD-port plug-in tracker. PT06 LITE variants are also supported. Other GT06-family devices may work but are not officially supported.
The mobile app and dashboard are free for active device subscribers. We don't run a separate trial — the first year of cloud subscription is included with every device purchase.
Tracking
Live Tracking Issues
First check: vehicle is parked in an underground / covered area with no GPS signal? Then verify the device LED is on (power is reaching the unit). If both are fine, check that the SIM has data balance / pack validity. Still stuck? Call us and quote your IMEI.
This is GPS drift, common in dense city blocks and tunnels. Our cloud filters out impossible jumps automatically, but a brief mis-fix may still be visible for a few seconds. If you see persistent jumps, share a screenshot and time and we'll investigate.
For wired trackers, the ACC wire may not be tapped to the correct ignition source. Get the installer to verify the ACC wire is connected to a "switched live" terminal that only carries voltage when the key is in the ON / IGN position.
iOS App
iPhone / iPad Issues
Open iPhone Settings > Notifications > VahanConnect. Make sure "Allow Notifications" is on and "Banners" / "Sounds" / "Badges" are enabled. Also check that Focus / Do Not Disturb modes aren't filtering us out. If still no joy, sign out of the app and back in to refresh the push token.
No. Camera and Photo Library are needed only if you want to upload a profile picture or vehicle documents — you can decline and the app still works. Location is requested only for the optional driver-check-in feature.
Open the app, tap your profile, toggle biometric login off then on again. Make sure iOS Settings > Face ID & Passcode > Other Apps > VahanConnect is enabled.
Android App
Android Issues
Long-press a VahanConnect notification > Channel settings. Make sure "Importance" is set to High and the correct sound is selected. Also disable any battery-saver feature that restricts background activity for the app.
Open Play Store > My Apps & Games > ensure VahanConnect is up to date. If a crash persists after updating, clear app cache (Settings > Apps > VahanConnect > Storage > Clear Cache). Reach out with your phone model + Android version if it continues.
Android 13 changed notifications to opt-in. Allow it when prompted, otherwise you won't see overspeed / SOS / geofence alerts. You can change it later from Settings > Apps > VahanConnect > Notifications.
Account & Privacy
Account & Data
Use the "Forgot Password" link on the login screen. We send a reset link / OTP to your registered email and phone. The link is valid for 30 minutes.
Visit our account deletion page or email support@vahanconnect.com from your registered address. We remove your data within 30 days, except billing records we must keep by law.
Only you, the account administrator at your organisation (if any), and authorised drivers you have explicitly assigned. Our staff do not view individual vehicle locations except when you raise a support ticket and only to investigate the issue you reported.
Billing
Orders & Subscriptions
Yes. Provide your GSTIN at checkout and your tax invoice is generated automatically with GST @18% added. The invoice is downloadable from the order confirmation page.
12 months warranty against manufacturing defects when installed by a qualified technician. Physical damage, water ingress and unauthorised tampering are not covered.
Issue not resolved?
If our team can't fix the issue within the response window above, ask for a senior escalation by calling our number.